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Contact Center Outsourcing Trends

Outsourcing Trends for Contact Centers

The trend of call center outsourcing has created a shift in the way organizations consider traditional customer service. With new technologies, businesses are finding they can better serve their customers without adding financial or human resources.  


For outsourced contact center providers, the landscape has certainly shifted. Be ready for the trends as they evolve. Meet the mounting challenges call centers will face with Five9. 


Current trends to consider:

  • Customers are now presenting agents with more complex questions and problems 
  • Businesses must be prepared to connect with customers and prospects where and when they choose - chat, email, and social media 
  • Consumers expect you to know everything about them—preferences, purchase history, but want you to protect their privacy too
  • Customers need less help for simple issues -  placing an order or resetting a password

Five9 is a virtual cost center platform.  See how one of our happy clients uses our state-of-the art solution to give them the competitive edge. Want to learn even more? Click on "Get Info" and talk with one of our Five9 experts.



Contact Center Outsourcing Trends

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

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About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information