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Contact Center Pipeline

Contact Center Pipeline — Maximize Productivity

In a contact center, the pipeline and how agents handle calls and customers is of utmost importance. Representatives need immediate access to pertinent data in order to maximize productivity. How can you be confident in your data flow, motivate employees, and effectively monitor performance?


Five9 is the world leader in cloud-based contact center software. Our solutions can be used for Inbound or outbound calling, quality monitoring, and workforce management.

Empower your agents with state-of-the-art intuitive tools. Five9 helps contact center supervisors to:

  • Create agent valuation forms with a simple wizard
  • Monitor, intervene, and record calls for evaluation and improvement
  • Use boilerplate reports and customizable dashboards to monitor performance against KPIs
  • Quickly act on customer feedback 

Five9 is a trusted partner when it comes to satisfying both your customers and representatives. Encourage better performance now and see results at the end of the contact center pipeline.  Call us at 1-800-553-8159 , or submit request, for quote and more information from one of our Five9 experts.

Contact Center Pipeline

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information