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Contact Center Quality Monitoring

Coach and Inspire with Quality Monitoring for Contact Centers

There is a right way to monitor calls to assure quality and make your agents feel supported, coached, and inspired. To ensure a positive customer experience and business outcome, you need to be crystal clear on what those calls sound like. However, traditional training costs represent a persistent challenge for call centers. Five9 provides a better solution with advanced quality monitoring. 


With Five9 supervisors can seamlessly change from silent monitoring, to "whisper coaching" advice to agents, to "barging in" to the call to speak with all parties. The monitoring status of each agent is visible by color-coding to other supervisors, so that all can see which agents are currently being monitored.


Five9 call center quality monitoring enables supervisors to:

  • Monitor agent activity and instant messaging
  • Listen to call recordings via the reporting application 
  • Silently monitor live calls for a selected agent  
  • Randomly monitor calls for campaigns

Ensure a consistent and positive customer experience with Five9 quality monitoring. Ready for a free quote? Ready to talk to an expert at Five9? Click on "Get Info" and let's get started. 


Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information