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Contact Center Reporting

Monitor and Measure Contact Center Statistics with Five9 Reporting

Contact center managers rely on statistics and a variety of key performance indicators to measure performance. Effective monitoring and measurement of key metrics can help eliminate performance bottlenecks and improve operational efficiency. Five9 provides real-time information about contact center statistics through a visual, and configurable application. Our Reporting solution offers both real-time and historical insights derived from contact center best practices.

The Five9 Reporting software includes-

  • Real-time statistics through the Five9 Supervisor Application
  • More than 100 customizable reports based on business best practices
  • Robust customization and graphical capabilities
  • Real-time dashboards for monitoring and alerting

Five9 Reporting software is fully customizable, allowing supervisors to choose to include alerts and statistics for a number of performance metrics in their interface. Get real-time insights into the performance of contact centers with Five9 Reporting. Click on "Get Info" for more information and a free quote. 

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information