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Contact Center Representative

Training Your Contact Center Representative

Training your representative is key to the success of your contact center. You know it can be time consuming and cost intensive. How do you learn more about the most efficient way to optimize this very important task?


Let Five9 prepare your representatives with the right tools from the very beginning. Five9 University has the experience you need and state-of-the-art online training modules. We cover every need of your cloud contact center and provide the best solutions. Each module and application is customized for the individual roles of agents, administrators, and supervisors. Each section reviews best practices and essential tasks and gives your representatives the information needed to be Five9 Certified.


Five9 Certification is a simple 3 step process:

  • Select a certification track
  • Review the online training materials
  • Take the online exam for certification

With Five9 University, your contact center representative training will be optimized, with the lowest possible cost. Learn more by submitting a request to "Get Info" or call 1-800-553-8159 and leave the training to us.

Contact Center Representative

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information