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Contact Center Research

Contact Center Research Reveals What's Essential

Dynamic contact centers empower businesses today to deliver top-class service and build customer loyalty. Research shows that customers are more demanding than ever and do not hesitate to stop doing business when service levels do not meet their expectations. You want to attract, nurture and retain your customers. In order to ensure your contact center agents have the right technology to do so, partner with Five9.

Five9 cloud contact center software caters to businesses that want to deliver exceptional customer service. We offer an innovative technology layer to power your multichannel marketing communications. Our cloud contact center software is easy to use, affordable (pay-as-you-use model), secure (firewalls, vulnerability management, etc.), and highly reliable. Handling more than 3 billion customer interactions daily, Five9 is your trusted partner to deliver superior customer service.

With intelligent routing capabilities, your agents:

  • Use the appropriate resources at the right time
  • Execute inbound and outbound campaigns
  • Switch between channels to adjust to the needs of the interaction

You've already done your homework, now leverage that research with Five9 to improve your contact center productivity today. Call us at 1-800-553-8159 to learn more. If you prefer, we can get in contact with you by submitting your request to "Get Info." 


Contact Center Research

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information