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Contact Center Systems

Social Customer Care Contact Center Systems

Social Engagement for Customer Service & Sales Five9 SoCoCare was built specifically with contact centers in mind. Unlike other social tools that were originally designed for marketing or brand building, Five9 SoCoCare is tailor-made for customer service and sales organizations. 

Five9 SoCoCare not only provides you with rich social feeds including blogs, articles, and social posts, but it also delivers intelligent filtering to eliminate spam and cut down on time spent slogging through irrelevant posts. Improve Satisfaction for Customers Who Prefer Social Channels.  


Five9 SoCoCare empowers you to: 

  • Respond quickly to the most critical posts, solve problems, and address issues before they get out of hand. 
  • Manage social care based on your Contact Center KPIs
  • Provide the reporting and analytics you need to run your contact center smoothly and efficiently
  • Cash in on New Revenue Opportunities 

Your customers are increasingly turning to their favorite social channels to give praise, offer feedback, ask questions, and post criticism about your brand or service. Be proactive with Five 9. Click on "Get Info" on the right to get started by talking to one of our Five9 experts or to receive a free quote. 

Contact Center Systems

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information