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Contact Center Technology Trends

What Are the Current Contact Center Technology Trends?

Your business needs to stay on top of the current contact center technology trends. It is critical to understand important new developments that could possibly put your organization at a disadvantage. How can you be certain you are being proactive?


The best course, is to  build on the industry leader with over 15 years experience. More than 2000 customers worldwide have that confidence. Five9 Virtual Contact Center features include:

  • Automated Call Distributor — skills based routing, voice self-service, and outbound dialers
  • Multi-channel solutions for telephone, chat, email, mobile, and all social channels
  • Intelligent technology layer with advanced Natural Language Processing (NLP), business rules, routing engine, and agent assistance tools
  • Sophisticated management applications — supervisor applications for monitoring and coaching 
  • Real-time and historical reporting, recording, and quality management
  • Trusted platform that is reliable, secure, compliant, and scalable

Five9 optimizes contact center technology. Call the expert Five9 team at 1-800-553-8159, or submit request, for a quote and more information.


Contact Center Technology Trends

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information