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Contact Center Vs Call Center

Contact Center Vs Call Center — What is the Difference?


The success of any business today depends on customer experience. Do your customers just want a call, or do they want to make a contact — a connection?  Contact centers help with selling, nurturing, and building relationships. To improve the customer experience, your contact center needs the best practices available today.


Five9 is a global leader in solutions for customer interactions. With our tools in place you will:

  • Route calls to the right queue and representative
  • Have optimal integration with your existing data structure
  • Improve customer intelligence and chance for positive resolution on the first call

Five9 ensures that every interaction with your customers is captured and available for every agent in your call center to Identify areas of improvement to make customer interaction better. Talk to an expert to learn more about how to increase productivity and revenue too. Simply click on "Get Info" or call us today at 1-800-553-8159.

Contact Center Vs Call Center

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information