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Contact Center Workforce Management

Contact Center Workforce Management Drives Improved Performance

Workforce Management is of prime importance in the contact center business. Efficient management of agent schedules and timelines can go a long way in delivering high customer support. For excellent contact center workforce management tools to support your supervisors, and managers.

Workforce Management integrates with the advanced Five9 platform for delivering effective and efficient staff scheduling. It allows easy management of agent resources tightly and more effectively while making smarter staff decisions. Some of the key features of the tool are:

  • Identification of trends and prediction of future call volumes
  • Scheduling of agent staff level requirements
  • Tracking of schedules in real-time and making adjustments

With the ability to efficiently manage staff and their schedule, Five9 helps increase contact center scheduling efficiencies by 46 percent. The results are lower costs, smoother operations, and happier agents. For more information on our workforce management tool, call 1-800-553-8159.

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.