Workforce Management is of prime importance in the contact center business. Efficient management of agent schedules and timelines can go a long way in delivering high customer support. For excellent contact center workforce management tools to support your supervisors, and managers.
Workforce Management integrates with the advanced Five9 platform for delivering effective and efficient staff scheduling. It allows easy management of agent resources tightly and more effectively while making smarter staff decisions. Some of the key features of the tool are:
With the ability to efficiently manage staff and their schedule, Five9 helps increase contact center scheduling efficiencies by 46 percent. The results are lower costs, smoother operations, and happier agents. For more information on our workforce management tool, call 1-800-553-8159.