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Contact Centre Metrics

Contact Centre Metrics and Reporting Software

Contact centre managers need to efficiently measure and monitor team performance. You want the ability to take quick and proactive steps towards successful problem resolutions. What software tools are available to work smarter, not harder?

For maximum call centre performance and operational efficiency — get Five9 call centre reporting software. With Five9 in place you will be able to:

  • Monitor agents and measure key statastics to analyze performance 
  • View complete Insights into trends and challenges for process improvement
  • View automated standard reports - In a tabular format, graphically, charts, or spreadsheets
  • Create custom reports – tailored to fit your business with up-to-date information
  • See performance metrics - real-time and historical data
  • Know exactly how well your teams are performing at a glance

Five9 contact centre reporting software solutions give you the metrics and actionable insights you need to grow your business. Call us at 1-800-553-8159 to learn more. If you'd like a call, please submit request on right to "Get Info." One of our Five9 experts is ready to help. 

Contact Centre Metrics

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information