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Contact Centre Workforce Management

Contact Centre Workforce Management Tools

You want to improve efficiency and lower expenses with staff scheduling in the cloud. Is it possible to do this while creating much  smoother operations and happier agents? 


Five9 Workforce Management (WFM) integrates with the Five9 platform for effective and efficient staff scheduling. With the power of the Five9® Virtual Contact Center, you will

run staffing tasks in the cloud environment to take advantage of our proven powerful features. These include:

  • Forecasting dashboards based on workload
  • Identifying trends and insights into challenges for process improvement
  • Scheduling control to achieve balance between cost and service
  • Predicting future call volumes and agent staff level requirements

Optimize costs with the ability to adjust agent schedules based on forecasted headcount and call volume.  Monitor how well agents stick to schedules in real time and make adjustments as needed.  


Learn more about Five9 contact centre workforce management solutions. Call 1-800-553-8159 today or simply click on "Get Info" as your next step. 


Contact Centre Workforce Management

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information