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Corporate Performance Management

Align Agent Performance to Business Goals

It is imperative for contact centers to take control of their agent performance in order to drive positive business outcomes. This necessitates the use of intuitive tools that enable agents to better handle customer interactions.

The Five9 performance management solution helps evaluate contact center agents and the way they handle customer interactions. It enables supervisors and administrators to define strategic goals, and measure performance against them.

Using performance management metrics, sales teams can increase campaign productivity, improve conversion rates, and drive customer interaction in every communication channel. By optimizing agent performance, there is increase in customer satisfaction, and agent retention.

To leverage sophisticated contact center technology, architecture, and performance management applications, move over to the Five9 cloud. Interested in knowing more about our corporate performance management solutions? Call at 1-800-553-8159 or click on "Get Info" to learn more, get a free quote, and talk to an expert. 

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information