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What Is CRM Software?

CRM Software

One of the core technologies that the contact centers use is the customer relationship management (CRM) software. Manage customer accounts, sales prospects, and seamlessly streamline your business efficiently by synchronizing Marketing, Sales, and customer service, using the Five9 CRM software.

Five9 provides robust pre-built integrations with leading CRM solutions - Salesforce, Oracle, NetSuite, Velocify, Zendesk, and Microsoft. Easy-to-use, by embedding our telephony controls into your CRM application, you can convert them into a productivity engine for sales, and customer service. This improves customer experience, builds customer loyalty.

Some of the key features of CRM software are:

  • Salesforce Automation – Generate sales forecast, automate your sales and business tasks, track customer interaction, and analyze performance
  • Marketing Automation – Automates marketing processes such as campaign management and segmentation
  • Customer reporting – Holistic view of the day-to-day customer operations
  • Customer issue – Track concerns and guide agents to a solution

Increase profitability, sales, and decreases customer churn using Five9 CRM Software. Give us a call at 1-800-553-8159, or just click on "Get Info" and one of our Five9 experts will contact you with more information and a free quote. 

What Is CRM Software?

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information