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Cross Channel Marketing

Cross Channel Marketing Drives Sales

Cross channel marketing gives businesses the ability to reach out to a wider audience, across all mediums where they interact. Five9 empowers your contact centers to execute omnichannel marketing via secure cloud based apps.

To reach out to your hyper connected customers, Five9 provides social, mobile, chat, and email applications that are powered by a technology called Five9 Connect™. The Five9 platform brings world-class campaign management to empower your cross channel marketing efforts.

  • Social – Track social media posts and revert back with appropriate replies
  • Chat – Use mobile or web devices to engage customers and close queries fast
  • Email – Monitor and track email requests. Filter and route intelligently
  • Mobile – Provide call back features for missed calls. Reduce wait time and improve first call resolution

We offer a single administration console for agents to view all channels. There are real-time dashboards and historical reports to enable you to manage team and agent performance across all channels. To get a demo of our cross channel marketing solution, call us today.

Cross Channel Marketing

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information