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Customer Communication

Customer Communication via Multichannel Apps

Contact centers require smart customer communication tools to enable agents to aid the caller with the right information. They need to meet your customers on their channel of choice, in order to respond quickly to requests. Five9 cloud contact center solution enables agents to engage with customers through social media, live chat, email, or mobile devices.

Five9 helps you filter, sort, classify, and route customer communication coming via emails, and social posts to the right agent. Our multichannel apps enable easy monitoring, and measurement of performance across all of these new channels, based on standard performance metrics.

We offer:

  • An agent assistance suite to view, sort, and filter queues
  • Simple scripts with pop-ups for quick answers to popular questions ahead of time
  • A “preview” pane for agents to confirm the correct article
  • Automatic “mini URL” reduction before sending the article to the customer

The customer communication agent desktop also includes a visually rich historical timeline to enable agents to respond proactively. To learn more about our solutions, download the multichannel solution brief today.

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.