Contact centers require smart customer communication tools to enable agents to aid the caller with the right information. They need to meet your customers on their channel of choice, in order to respond quickly to requests. Five9 cloud contact center solution enables agents to engage with customers through social media, live chat, email, or mobile devices.
Five9 helps you filter, sort, classify, and route customer communication coming via emails, and social posts to the right agent. Our multichannel apps enable easy monitoring, and measurement of performance across all of these new channels, based on standard performance metrics.
The customer communication agent desktop also includes a visually rich historical timeline to enable agents to respond proactively. To learn more about our solutions, download the multichannel solution brief today.