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Customer Contact Management

Customer Contact Management Best Practices

You want to improve your business efficiency and lower costs with the best staff scheduling. How is it possible to do this while creating smoother operations and building happier representatives for your operation? 

Five9 Workforce Management (WFM) software solutions integrate with the Five9 platform for effective and efficient staff management. With the power of the Five9® Virtual Contact Center tools, you will run staff management in the cloud environment and take advantage of our proven powerful features including:

  • Forecasting dashboards based on workload and agent availability
  • Schedule optimization to give the best balance between cost and service
  • Ability to identify trends and get insights into challenges requiring process improvement
  • View predictive future call volumes and agent staff requirements

Optimize your costs and return on investment with the ability to adjust agent schedules based on forecasted headcount and call volume.  Monitor how well agents adhere to schedules in real time and make adjustments quickly and easily.  

Learn more about Five9 customer contact management best practices and solutions. Call 1-800-553-8159 today.

Customer Contact Management

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information