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Customer Contact Manager

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Tools For the Customer Contact Manager

You want to give your customer contact manager the best tools available to  improve your business efficiency and lower costs. How can you determine the right direction with today's confusing software options? 

Five9 Workforce Management (WFM) software solution integrates with the Five9 platform for effective and efficient management. With the proven benefits of the Five9® Virtual Contact Center tools, your organization will run staff management in the cloud environment and take advantage of powerful features including:

  • Forecast dashboards based on agent ability and workload 
  • Ability to optimize scheduling for the best balance between cost and service
  • Dashboards to identify trends with insights into processes needing improvement
  • Quick view of predictive future call volumes and staff requirements

Get the best return on your investment in positive customer outcomes. Optimize agent schedules based on forecasted headcount and call volume.  Monitor how well agents adhere to schedules in real time and make adjustments quickly and easily.  

Learn more about how Five9 customer contact manager solutions can work for you. Call 1-800-553-8159 today or click on "Get Info." Our Five9 experts are ready to help.

Customer Contact Manager

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Industry Leading Cloud Call Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

Workforce Optimization Solutions

Managing a call center can be difficult, but with the proper processes and technology in place, you can be assured that quality and quantity performance are being maintained. Five9 delivers real-time and historic, actionable insights based on contact center best practices. You get immediate...

Call Center Management Software Guide

Smaller office space. Managing one of these facilities can be difficult, but support staff is necessary to make sure that quality performance is being maintained. Managers also need to provide an atmosphere of community and exercise communicative skills to keep each employee informed of the...

Five9 Contact Center Resources Library

Five9 resource library has rich materials for contact center managers, customer service, IT  professionals…etc. Stay updated with the technology, best practices,  or learn. Five9 resource library has a large collection of business success cases, whitepapers, datasheet, webinars, demo video…etc. that will meet your needs.

Five9 Blog

The Five9 blog shares the latest on Five9, customer service news, digital transformation and the future of the contact center. Subscribe today to stay up to date on the latest trends impacting the customer experience and contact center industries. Learn more…

CRM Integration

Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of REST APIs, reference UIs, and...

Call 1-800-553-8159 for More Information