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Customer Contact Manager

Tools For the Customer Contact Manager

You want to give your customer contact manager the best tools available to  improve your business efficiency and lower costs. How can you determine the right direction with today's confusing software options? 


Five9 Workforce Management (WFM) software solution integrates with the Five9 platform for effective and efficient management. With the proven benefits of the Five9® Virtual Contact Center tools, your organization will run staff management in the cloud environment and take advantage of powerful features including:


  • Forecast dashboards based on agent ability and workload 
  • Ability to optimize scheduling for the best balance between cost and service
  • Dashboards to identify trends with insights into processes needing improvement
  • Quick view of predictive future call volumes and staff requirements

Get the best return on your investment in positive customer outcomes. Optimize agent schedules based on forecasted headcount and call volume.  Monitor how well agents adhere to schedules in real time and make adjustments quickly and easily.  


Learn more about how Five9 customer contact manager solutions can work for you. Call 1-800-553-8159 today or click on "Get Info." Our Five9 experts are ready to help.

Customer Contact Manager

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information