Customer Contact System

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Customer Contact System

Your company has the goal of delivering the best possible customer support outcomes. You want to give your agent excellent tools to create a positive interaction. An effective representative creates happy customers and the best return on your investment. What are the considerations when evaluating a customer contact system?

 

Evaluate the proven global leader. We are have years of experience in establishing contact center infrastructure solutions. Five9 has a detailed understanding of support needs and how to achieve the best customer outcomes — on the first call if possible. Five9 customer contact system features :

  • Easy integration with a complete set of proven support options
  • Meet customers on their choice of device - mobile, web, chat, or phone
  • Ability to keep up with constantly changing customer expectations
  • Create customer loyalty opportunities

Learn more about the best customer contact system available.  Call us at 1-800-553-8159 or click on "Get Info" to connect with a Five9 expert. 

Customer Contact System

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Industry Leading Cloud Call Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

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A predictive dialer is an automated telephone dialing system that enables call center agents to dramatically increase their number of live connections. Predictive dialers connect agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from fax machines, answering machines and other automatic services.

Progressive Dialer: Increase Agent Talk Time

A progressive dialer is an automated telephone dialing system that only connects agents to calls answered by a live person. In Progressive Mode, the dialer runs through your calling lists across multiple campaigns at the pace of your operations. The system automatically paces dialing based on recent abandonment rates and only dials when an agent becomes available.

Power Dialer: Drive Results at Your Pace

A power dialer is an automated telephone dialing system that connects prospects with agents more efficiently by allowing agents to focus on live connections instead of manual dialing. A power dialer differs from a progressive or predictive dialer in that it utilizes a manually-configured calls-to-agent ratio. When an agent becomes available, the system automatically dials the...

Call 1-800-553-8159 for More Information