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Customer Data Management

To achieve success, it is important for companies to have exceptional customer data management plan in place, to be able to cater to their unique business demands. Contact centers need sophisticated big data techniques to leverage customer data to improve deliverability, productivity, eventually, and business growth.

Five9'cloud contact center solution provides essential data import tools for calling lists, and contacts to be uploaded accurately, as desired by your agents. We support:

  • Automatic scheduled FTP file transfers
  • Import of csv-formatted files to manage calling lists
  • Use of unique identifiers or a phone number to secure customer data during transactions

Our solutions leverage the market- leading solutions from NICE® Systems, to support:

  • Interaction Recording
  • Agent Quality Performance Management
  • Quality Optimization
  • Interaction Analytics

We encrypt data at the point of capture and throughout its lifetime in storage and archiving. With advanced capabilities for real-time privacy controls, Five9 offers the best solutions for customer data management. Start with a free customized quote by clicking on "Get Info."

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

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About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Call 1-800-553-8159 for More Information