Customer Data Management

To achieve success, it is important for companies to have exceptional customer data management plan in place, to be able to cater to their unique business demands. Contact centers need sophisticated big data techniques to leverage customer data to improve deliverability, productivity, eventually, and business growth.

Five9'cloud contact center solution provides essential data import tools for calling lists, and contacts to be uploaded accurately, as desired by your agents. We support:

• Automatic scheduled FTP file transfers
• Import of csv-formatted files to manage calling lists
• Use of unique identifiers or a phone number to secure customer data during transactions

Our solutions leverage the market- leading solutions from NICE® Systems, to support:

• Interaction Recording
• Agent Quality Performance Management
• Quality Optimization
• Interaction Analytics

We encrypt data at the point of capture and throughout its lifetime in storage and archiving. With advanced capabilities for real-time privacy controls, Five9 offers the best solutions for customer data management. Start with a free customized quote by clicking on "Get Info."