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Customer Experience Analytics

Accurate Customer Experience Analytics

Customer experience analytics is a comprehensive set of real-time data that is used to gauge the performance of your call center and agents, and to learn how happy your customers are.

In today’s competitive world, customer experience matters, and the analytics tell a competing story. According to a Forrester research study, “56% use customer service to differentiate themselves from competition, while 86% quit doing business with a company because of a bad customer experience.”

Partner with Five9 to create a unique customer service experience for your customers.

Five9 offers cloud call center software that provides seamless integration with leading CRM suite. Your agents have access to the right functionality and relevant information, to instantly handle any kind of customer issues.

The Five9 reporting application provides customer experience analytics that can be used to measure the important statistics of your contact center, using which you can develop operational insights for process improvement. We offer advanced customization options, including report templates, data columns, grouping, filtering and sorting, and time periods. Our Supervisor application also provides you with real-time analytics for blended, inbound, and outbound contact centers. To drive high customer experience, with actionable analytics, get Five9. 

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Customer Experience Analytics

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information