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Customer Intelligence Software

Robust Customer Intelligence Software Empowers Contact Center Performance

Contact centers require customer intelligence to gauge their need, and respond proactively to the most appropriate solution. Empower your agents with industry’s cloud contact center software, Five9.

Five9 gives you the necessary customer intelligence required to monitor and measure agent performance, gain insight into customer data, and take remedial actions before problems get out of control. You can create Standard Reports on-the-fly using specific pre-built templates.

The Key Features of Five9 Reporting are:

  • Designed using industry’s best contact center best practices
  • Reports can be run on-demand or automatically
  • Metrics can be generated daily, monthly, quarterly, or annually
  • Trends can be generated over a period of time to gain actionable insights

With credible customer intelligence data, you can help support strategic changes that require executive buy-in.With our unique custom capabilities, you can tailor the reports to your needs and gain up-to-date access to the relevant information. Learn how Five9’s customer intelligence software can help your supervisors multitask.  Start with a quick click on "Get Info" and our experts at Five9 will take it from there.

Customer Intelligence Software

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information