Customer Intelligence Software

Robust Customer Intelligence Software Empowers Contact Center Performance

Contact centers require customer intelligence to gauge their need, and respond proactively to the most appropriate solution. Empower your agents with industry’s cloud contact center software, Five9.

Five9 gives you the necessary customer intelligence required to monitor and measure agent performance, gain insight into customer data, and take remedial actions before problems get out of control. You can create Standard Reports on-the-fly using specific pre-built templates.

The Key Features of Five9 Reporting are:

  • Designed using industry’s best contact center best practices
  • Reports can be run on-demand or automatically
  • Metrics can be generated daily, monthly, quarterly, or annually
  • Trends can be generated over a period of time to gain actionable insights

With credible customer intelligence data, you can help support strategic changes that require executive buy-in.With our unique custom capabilities, you can tailor the reports to your needs and gain up-to-date access to the relevant information. Learn how Five9’s customer intelligence software can help your supervisors multitask.  Start with a quick click on "Get Info" and our experts at Five9 will take it from there.

Customer Intelligence Software

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Industry Leading Cloud Call Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

Workforce Optimization Solutions

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Five9 Contact Center Resources Library

Five9 resource library has rich materials for contact center managers, customer service, IT  professionals…etc. Stay updated with the technology, best practices,  or learn. Five9 resource library has a large collection of business success cases, whitepapers, datasheet, webinars, demo video…etc. that will meet your needs.

Five9 Blog

The Five9 blog shares the latest on Five9, customer service news, digital transformation and the future of the contact center. Subscribe today to stay up to date on the latest trends impacting the customer experience and contact center industries. Learn more…

CRM Integration

Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of REST APIs, reference UIs, and...

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