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Customer Interaction Management

Customer Interaction Management Solutions

Customers will not be happy if your representatives are noticeably annoyed. Effective Workforce Management gives your organization the ability to determine that everyone on your team is getting their paychecks, on the job when scheduled, and understands the long and short term goals. What are the best tools today to make sure everyone is doing their job to the best of their ability?

Five9 understands your goal of providing the best possible customer interaction. Your business wants to optimize communicative skills and keep each employee informed and with a positive attitude. Five 9 customer interaction management solutions:

  • Manage agent requests for vacations, preferred schedules, and time off
  • Make fast adjustments with drag-and-drop scheduling tools
  • Plan for special events and unexpected interruptions
  • View date specific individual agent availability
  • Identify best time to hold meetings based on call volume 
  • Automate notifications of schedules change for a specific agent or the entire staff

Partner with us and leverage our dynamic customer interaction management solutions. Start by clicking on "Get Info" to connect with one of our experts. 

Customer Interaction Management

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information