Customer Management Systems

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Customer Management Systems for Secure Data Access in Contact Center

Customer management systems help contact centers to bring disparate customer databases together, to enable agents to get access to the right information, and supervisors to make critical decisions.

Five9’s cloud contact center solution delivers customer management systems that allow supervisors and business owners to monitor agents in real-time and analyze overall contact center performance. By enabling teams to operate more effectively, you drive faster resolution of queries, and better customer satisfaction scores.

We provide:

  • Robust pre-built integrations with leading CRM solutions like NetSuite, Salesforce, etc., so your agents can use the most relevant information, always
  • Telephony controls that can be embedded into your CRM
  • Customer history and information – available in only one click

With Five9 at the forefront, you capture call details in your CRM system to analyze trends and generate timely metrics. Integrate Five9 with your CRM to increase agent productivity and deliver the best user experience to your customers.  Start today with a free quote from a Five9 expert by clicking on "Get Info."

Customer Management Systems

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

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Five9 resource library has rich materials for contact center managers, customer service, IT  professionals…etc. Stay updated with the technology, best practices,  or learn. Five9 resource library has a large collection of business success cases, whitepapers, datasheet, webinars, demo video…etc. that will meet your needs.

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The Five9 blog shares the latest on Five9, customer service news, digital transformation and the future of the contact center. Subscribe today to stay up to date on the latest trends impacting the customer experience and contact center industries. Learn more…

CRM Integration

Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of REST APIs, reference UIs, and...

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