Customer Management Systems

Customer management systems help contact centers to bring disparate customer databases together, to enable agents to get access to the right information, and supervisors to make critical decisions.

Five9's cloud contact center solution delivers customer management systems that allow supervisors and business owners to monitor agents in real-time and analyze overall contact center performance. By enabling teams to operate more effectively, you drive faster resolution of queries, and better customer satisfaction scores.

We provide:

• Robust pre-built integrations with leading CRM solutions like NetSuite, Salesforce, etc., so your agents can use the most relevant information, always
• Telephony controls that can be embedded into your CRM
• Customer history and information - available in only one click

With Five9 at the forefront, you capture call details in your CRM system to analyze trends and generate timely metrics. Integrate Five9 with your CRM to increase agent productivity and deliver the best user experience to your customers. Start today with a free quote from a Five9 expert by clicking on "Get Info."