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Customer Management Systems

Home Customer Management Systems

Customer Management Systems for Secure Data Access in Contact Center

Customer management systems help contact centers to bring disparate customer databases together, to enable agents to get access to the right information, and supervisors to make critical decisions.

Five9’s cloud contact center solution delivers customer management systems that allow supervisors and business owners to monitor agents in real-time and analyze overall contact center performance. By enabling teams to operate more effectively, you drive faster resolution of queries, and better customer satisfaction scores.

We provide:

  • Robust pre-built integrations with leading CRM solutions like NetSuite, Salesforce, etc., so your agents can use the most relevant information, always
  • Telephony controls that can be embedded into your CRM
  • Customer history and information – available in only one click

With Five9 at the forefront, you capture call details in your CRM system to analyze trends and generate timely metrics. Integrate Five9 with your CRM to increase agent productivity and deliver the best user experience to your customers.  Start today with a free quote from a Five9 expert by clicking on "Get Info."

Customer Management Systems

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information