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Customer Satisfaction Articles Research

How Do You Know If You Have Happy Customers?

You certainly do not want to only be able to go on Facebook to see if your customers are happy. You want a proven system of determining your customer satisfaction performance. What should you consider to be certain your company is delivering the best possible customer experience?


Five9 understands the customer service challenges in today's rapidly changing world. We have the solutions your business needs for confidence in your customer satisfaction outcomes — and the metrics to prove it. Five9 gives you the ability to:


  • Provide quick and proactive responses to enable the best possible outcomes
  • Optimize all device access from your customer's choice of mobile connections
  • Enable state-of-the art monitoring technology tools and processes
  • Quickly access all up-to-the-minute, pertinent data
  • Oversee insights and trends to show points needing improvement
  • Make customer satisfaction strategic planning the ultimate goal

To learn more about the best customer satisfaction tools available today, call an expert at 1-800-553-8159.  For a free quote, click on "Get Info,"


Customer Satisfaction Articles Research

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information