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Customer Satisfaction Management

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Customer Satisfaction Management Best Practices

Your goal is to deliver the best customer satisfaction possible. When a problem pops up you need to have the best tools in place for a fast fix. What are the best practices today in customer satisfaction management?


Five9 knows how to change customer service from a cost to a revenue enhancement. Our tools allow you to be proactive with an immediate response to assist in positive outcomes. With Five proven solutions you will:


  • Deliver a complete customer experience based on instant access to all current data
  • Optimize high quality monitoring technologies and straight forward processes
  • Provide superior service to all customers using any mobile device
  • Have exceptional tools in place to manage customer expectations
  • View complete Insights into operational trends and areas needing process improvement
  • Always give customer satisfaction the top priority

To learn more about customer satisfaction management best practices from a Five9 expert, click on "Get Info" or call us at 1-800-553-8159.

Customer Satisfaction Management

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information