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Customer Satisfaction Metrics

Determining Customer Satisfaction Metrics

Your business wants to deliver a seamless customer experience. You need confidence in the knowledge that when a customer contacts you for help, that is what they receive — and they are happy with you. How do you determine your customer satisfaction metrics and know you are on the right track?

In today’s fast-paced world, customers want an immediate response, and on their terms. Often it is difficult to keep up with the constant demand. Five9 knows how to successfully manage these requirements. Our software solution is a proven setup to develop or outsource a call center. With Five9 Cloud Contact Center Software Suite your organization will:

  • Deliver the best customer experience possible based on instant access to your current data
  • Implement proven monitoring technologies with straight forward processes
  • Always make customer satisfaction your top goal
  • Have optimized tools in place to manage customer expectations
  • Leverage the latest in technology with a proven track record
  • Gain complete Insights into emerging trends 

  • Automate standard reports - In a tabular format, graphically, charts, or spreadsheets

  • Custom reports – Tailored reports that fit your business with up-to-date information

  • Performance metrics - Real-time and historical data

Get immediate access to the Five9 expert team by calling us at 1-800-553-8159. To get a free quote or learn more about determining your customer satisfaction metrics, click on "Get Info" today. 

Customer Satisfaction Metrics

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information