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Customer Service Metrics

Why are Customer Service Metrics so Important?

Numbers tell a compelling story. Customer service is of utmost importance to business success. Today's customers are much more demanding than in years gone by. How does your organization fill the space between your customer service goals and actual experience you deliver?

With Five9, your service and support team will have the right tools to close that gap. Five9 Customer Service and Support solutions provide:

  • Real time monitoring and reporting for your entire contact center
  • Agent performance tracking and Call monitoring 
  • Customized alerts to be quickly notified about emerging issues 
  • Salesforce and other CRM data integration
  • Complete set of management dashboard features

Reliable customer service metrics let you focus on delivering seamless customer service. Five9 can make it happen. Learn more today by clicking on "Get Info" or all 1-800-553-8159

to get a custom quote. 

Customer Service Metrics

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information