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Customer Service Scripts

Customer Service Scripts to Improve First Impression

I don't know about you, but when I hear the word script as it pertains to call agents I think about a phony boring presentation like a recording that doesn't engage me at all.This is not what today's customer service scripts are at all. Five9 uses scripts to enable contact center agents to respond quickly and proactively in order to deliver exceptional customer experience.

We offer the right set of tool kits to close the gap between customer expectations and the actual experience your business delivers. Our multichannel app offers a unique agent assistance suite that includes a powerful, yet simple customer service script library.

With Five9 scripts at the touch of a button, agents:

  • Find answers to popular questions
  • Discover scripts that contain hyperlinks to leads agents them quickly to specific documents with all the answers
  • Receive pop-ups that give them the customer service scripts to choose from
  • Have ability to deposit content and its associated hyperlink to customer's reply pane

To become the best-in-class contact center, partner with Five9 and leverage customer service scripts and our other unique capabilities. Contact us at 1-800-553-8159 and go ahead and check out our Ballpark Pricing today. You'll be surprised how affordable it is.

Customer Service Scripts

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information