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Customer Support Management Software

Customer Support Management Software Options

Modern call centers are different from their predecessors. Gone are the days when a call would come in and an agent simply answered the phone. Today’s contact center managers and business owners face issues their predecessors did not. What should you consider in customer support management software? 


To deliver exceptional service to your customers, you want to enhance personalization while improving your efficiency. With Five9 you can have the best tools for customer support with optimum results. Benefits include:

  • The right number of agents based on need
  • Steady occupancy
  • Minimized overtime
  • Accurate forecasts of traffic volume
  • Low abandon rate
  • Change management

With the right investments, strategic plans, and vision, you can implement the technology and infrastructure to achieve modernization today that will drive customer experience and call center efficiencies and keep your business competitive. Learn more today about Five 9 customer support management software by clicking on "Get Info."

Customer Support Management Software

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information