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Database Management Software

Retrieve Customer Data for Quick Agent Responses

Database management software enables contact centers to centralize, organize, and share the data with the agents, at the right time. It is of utmost importance to any contact center business as it provides complete information about the customer, and their recent interactions.

Five9, the leading cloud-based contact center solution provider, offers database management software to manage customer contact history. The software enables easy querying of the customer database to locate a match, and instantaneously populates the agent’s screen with the customer’s call and contact history. It also allows agents to:

  • Access, and update records as they interact with customers
  • Look up contacts, view recent contacts, add scheduled callbacks, and click to dial the customer directly from database

Enable agents handling both inbound and outbound calls to get a screen pop of customer information on a call-by-call basis. To improve your First Call Resolution (FCR) rates, call us today at 1-800-553-8159 or you can get started by clicking "Get Info" and one of our experts will be in touch immediately. 

Database Management Software

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information