Dialer Call Center

Modern Dialers for Call Centers

Modern call centers utilize multiple automated dialing solutions. They choose the latest technology that aligns best with their environment and goals. The right dialers can increase productivity of up to 300% . Is your contact center in need of modernization?

Make it happen with Five9's best-in-class dialing technology.  

Take your call center to the next level with in-the-cloud dialers from Five9. Predictive Dialer calculates number of calls to dial determined by the average connect rate and real-time and past agent statistics. Our Power Dialer dials at a fixed number based on your personal desired calls-to-agent ratio. The Progressive Dialer offers variable calls-to-agent formula that determines how many calls the system needs to place as agents become available. Preview Dialer allows reps to review customer contact information prior to dialing for enhanced customer experience.

Five9 Automated Dialer Options:

  • Increase Contacts per Hour
  • Boost Agent Performance
  • Accelerate Sales

Drive better business results with Five9 dialers and deliver outstanding customer service. Five9 knows how to effectively compete in this new era of call centers harnessing technology. Learn how your organization can transform quickly and affordably by speaking to one of our experts.. 

Dialer Call Center

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Industry Leading Cloud Call Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

Call Center Management Software Guide

Smaller office space. Managing one of these facilities can be difficult, but support staff is necessary to make sure that quality performance is being maintained. Managers also need to provide an atmosphere of community and exercise communicative skills to keep each employee informed of the...

Outbound Call Center: Triple Your Contacts Per Hour

Five9 automated dialing solutions offer you a range of customizable dialing modes to align with your call center needs. The advanced dialer algorithms can predict when an agent will become available and adjust call rates to there is a new call waiting for them.

Predictive Dialer:Triple Your Productivity

A predictive dialer is an automated telephone dialing system that enables call center agents to dramatically increase their number of live connections. Predictive dialers connect agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from...

Progressive Dialer: Increase Agent Talk Time

A progressive dialer is an automated telephone dialing system that only connects agents to calls answered by a live person. In Progressive Mode, the dialer runs through your calling lists across multiple campaigns at the pace of your operations. The system automatically paces dialing based on recent abandonment rates and only dials when an agent becomes available.

Power Dialer: Drive Results at Your Pace

A power dialer is an automated telephone dialing system that connects prospects with agents more efficiently by allowing agents to focus on live connections instead of manual dialing. A power dialer differs from a progressive or predictive dialer in that it utilizes a manually-configured calls-to-agent ratio. When an agent becomes available, the system automatically dials...

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