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Dialer Systems

Dynamic Dialer Systems

Think back to the original call centers. There was a lot of manual dialing -  usually15 or 20 digits with each call. Bad numbers, out of service number, busy signals, and answering machines were the norm. Agents were frustrating trying to find customer information flipping through pages of manuals or little handwritten notes. 

Agents were handed a long list of phone numbers to take to their cubicle and no one ever dreamed of eliminating the commute all together.  On-premise hardware was often in need of IT help. Technology has changed all of that for the better. Out with the old.  In with the new and improved. Hello revolutionary dialers from Five9. 


There is no technical or logical reason agents can’t have a much better work experience. In turn, they are happier and provide a much better customer experience. Five9 created a system that ensures incredible time and cost savings. 


Five9 Dialers include:

  • TCPA  - Prevents automated dialing not in compliance with (TCPA) regulations
  • Predictive Dialer - to calculate the number of calls to dial based on the average connect rate and historical agent statistics
  • Preview Dialer - to allow sales reps to review customer contact records before dialing
  • Progressive Dialer - to provide a variable calls-to-agent ratio determining how many calls the system needs to place as reps become available 
  • Power Dialer - to continuously dial at a fixed number based on your desired calls-to-agent ratio

Five9's award winning dialer systems,harness technology and take your call center to a whole new level. Click on "Get Info" to learn more and get a quote.  

Dialer Systems

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information