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Dialers

Out with Outdated Dialers

Back in the day there was a lot of manual dialing -  typically punching in up to 15 or 20 digits. Agents were constantly frustrating trying to find information for a customer, which often involved flipping through pages of manuals and little handwritten notes.

They may have just been handed a long list of phone numbers at the beginning of a shift. Even worse, there was random digit dialing where they you were given a number to start with. Most call centers, even after some automation was introduced, were still mainly paper and pencil, requiring agents to jump around from page to page. No more! Out with the old.  In with technology. In with revolutionary dialers from Five9. 


There is no logical or technical reason that agents can’t have a better work experience. In turn, they provide a better customer experience. Five9 created incredible time and cost savings. 


Five9 Dialers include:

  • Predictive Dialer - to calculate the number of calls to dial based on the average connect rate and historical agent statistics
  • Power Dialer - to continuously dial at a fixed number based on your desired calls-to-agent ratio
  • Progressive Dialer - to provide a variable calls-to-agent ratio determining how many calls the system needs to place as reps become available 
  • Preview Dialer - to allow sales reps to review customer contact records before dialing
  • TCPA  - Prevents automated dialing not in compliance with (TCPA) regulations


Award winning dialers by Five9, harness technology and take your call center to a new level. Partner with us. Getting started is as easy as clicking on "Get Info." Our experts are on the ready to talk to you and provide a quote. 

Dialers

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information