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Direct Inward Dialing

Improve Customer Interaction

The goal of every call center is to serve every caller quickly and efficiently to ensure meet customer service expectations. This is why the right solution is imperative to maximize the return on your software, and provide the best possible customer contacts. When it comes to handling incoming calls at the contact center, a DID service is the perfect solution, as callers can easily reach a large block of extensions over a significantly smaller number of DID lines.

Defined as a “service of a local phone company (or local exchange carrier) that provides a block of telephone numbers for calling into a company's private branch exchange (PBX) system,” the DID not only saves time for callers who know the extension number they wish to reach, but is cost-efficient, as well. If you are looking for a contact center solution that helps increase productivity, improve customer interaction, and enhance productivity, partner with Five9.

The Five9 Virtual Contact Center solution brings the power of the cloud to customer service, and sales organizations all around the globe. Enterprises of all sizes can have access to sophisticated and innovative contact center solutions quickly, at a cost of ownership that’s far lower than traditional premise-based solutions.

To quickly provide the responsiveness and well-informed agents that your customers require, try Five9. Call at 1-800-553-8159, or submit "Get Info," for a free quote and a talk with a Five9 expert. 

Direct Inward Dialing

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information