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Email Management

Cloud Email Management Solution for Contact Centers

Automated email management helps contact center agents to respond proactively to emails, and ensure high customer satisfaction levels.

Keeping communication from all channels in a single interface gives your agents a holistic view of customer interaction seamlessly integrated into your CRM. With multiple APIs available the Five9 virtual contact center can offer suggested responses and pull resources from anywhere, such as a knowledgebase, to provide answers to customers. 

Five9 offers multichannel solutions to cater to customer demands coming in from various channels. We offer a separate application to empower agents to reduce the email chaos. The key features of Five9 Email are:

  • Spam filters – That remove non-actionable emails and helps focus on real problems and issues
  • Auto-routers – Based on business rules to route emails to the appropriate agent, thereby improving agent efficiency, and customer response rate
  • Agent Desktop – A unified interface that automatically triggers next best actions, call scripts, etc.

Five9 offers a comprehensive historical view of all email interactions combined with their social, chat, and phone interactions. Supervisors can also monitor agent performance, and track contact center SLAs, from anywhere, anytime.

Five9 allows you to capture and respond to emails from multiple touch points. You are able to receive emails from traditional email clients or from web and mobile web pages using our email web form. This solution will retrieve email data from your site for processing along with other customer requests.

For more information and a free quote, call 1-800-553-8159 or submit the form on the right side of the page. One of our contact center experts can provide a custom quote or simply answer questions so you get the best solution possible for your business.

Email Management

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information