Email Management

Cloud Email Management Solution for Contact Centers

Automated email management helps contact center agents to respond proactively to emails, and ensure high customer satisfaction levels.

Keeping communication from all channels in a single interface gives your agents a holistic view of customer interaction seamlessly integrated into your CRM. With multiple APIs available the Five9 virtual contact center can offer suggested responses and pull resources from anywhere, such as a knowledgebase, to provide answers to customers. 

Five9 offers multichannel solutions to cater to customer demands coming in from various channels. We offer a separate application to empower agents to reduce the email chaos. The key features of Five9 Email are:

  • Spam filters – That remove non-actionable emails and helps focus on real problems and issues
  • Auto-routers – Based on business rules to route emails to the appropriate agent, thereby improving agent efficiency, and customer response rate
  • Agent Desktop – A unified interface that automatically triggers next best actions, call scripts, etc.

Five9 offers a comprehensive historical view of all email interactions combined with their social, chat, and phone interactions. Supervisors can also monitor agent performance, and track contact center SLAs, from anywhere, anytime.

Five9 allows you to capture and respond to emails from multiple touch points. You are able to receive emails from traditional email clients or from web and mobile web pages using our email web form. This solution will retrieve email data from your site for processing along with other customer requests.

For more information and a free quote, call 1-800-553-8159 or submit the form on the right side of the page. One of our contact center experts can provide a custom quote or simply answer questions so you get the best solution possible for your business.

Email Management

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Industry Leading Cloud Call Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

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Inbound Call Center: Deliver Great Customer Service

Deliver exceptional customer service using the sophisticated routing capability of the Five9 Inbound Cloud Call Center software. Next-generation systems route calls to the right agents at the right time and automatically put the customer’s information on agents’ desktops so they can resolve the issue quickly. Customers can perform routine functions through intelligent IVR with...

Omnichannel Contact Center: Engage Your Customers

Use omnichannel management applications such as real-time and historical reporting, recording, workforce management (WFM), quality monitoring, CRM integrations. Add Intelligent Routing and ensure that every interaction is delivered to the right resource at the right time, every time. With our channel hopping and escalation features, you are empowered to create true consumer-centric omnichannel experiences.

Cloud Contact Center Software You Can Rely On

Five9 utilizes the latest server technology in its data centers from the most trusted names in cloud infrastructure and technology, including Cisco and HP. Our cloud software architecture delivers flexible application and storage capacity. Using a distributed and redundant server farm, Five9 can scale rapidly on demand and nimbly shift resources in response to a natural disaster. Five9 data centers currently process over 3 billion customer interactions a year.

CRM Integration: Built-In Integrations for Leading CRMs

Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of REST APIs, reference UIs, and other tools to build solutions that power agent experiences and business results in turnkey and custom environments.

Call 1-800-553-8159 for More Information