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First Call Resolution

Forget Frustration with First Call Resolution

Nothing can be more frustrating than having to call repeatedly to resolve an issue. First call resolution (FCR) is the #1 factor in customer satisfaction. That is why it has become one of the fundamental KPIs (Key Performance Indicators) for measuring the effectiveness of a call center. To improve your bottom line and improve FCR numbers, partner with Five9.

First call resolution is a key statistic tracked in both real time and historical reports with Five9. With the ability to use skill-based routing to direct each caller to the most appropriate agent, the chances of first call resolution increases dramatically. Enable your supervisors and managers to understand which agents have the best resolution rates with Five9.

Improve first call resolution, by turning insights into action by:

  • Reducing average handle time
  • Improving customer satisfaction
  • Ensuring each caller is guided to the right agent
  • Offering contact history and customer information needed to resolve the customer's case as quickly as possible

Improving your first call resolution performance just got easier, with Five9. Peek at some Ballpark Pricing or call us to learn more 1-800-553-8159.

First Call Resolution

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information