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Gartner CCaaS Magic Quadrant 2015

Gartner CCaaS Magic Quadrant 2015 Recognizes Five9 as Leader

Dynamic and forward thinking organizations are seeking to replace premise based systems and leverage and deploy robust cloud based solutions. Contact centers are essential for modern businesses, however their role is changing and existing technologies are just not enough anymore. Today’s savvy consumers have higher expectations in a hyper connected world. The Magic Quadrant report by Gartner evaluates technology. They named Five9 as leader in Contact Center as a Service (CCaaS) solutions.

Nothing could be more complete and helpful for learning about the contact center options than Gartner’s objective Magic Quadrant. We are so pleased that Five9 was positioned the highest for ability to execute. Maximize sales and productivity without down time with Five9.

The Gartner Report recognizes Five9 strengths as:

  • Strong experience in supporting outbound dialer functionality
  • System configuration portal designed for ease of use
  • Strong brand recognition - particularly for delivering small and midsize solutions

Get the magic started. Gartner CCaaS Magic Quadrant 2015 identified Five9 as a leader in CCaaS. We are ready to partner alongside your organization. Get a quote, learn more, and talk to an expert today by clicking on "Get Info," or simply call us at 1-800-553-8159.

Gartner CCaaS Magic Quadrant 2015

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information