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Gartner Contact Center As A Service

Gartner Names Leaders in Contact Center as a Service

Are you looking to replace an on-premise contact center systems with a leader in cloud-based solutions? According to the trusted and objective Gartner report, the cloud penetration of the contact center market is estimated to have grown from 5% in 2012 to 13% in 2016. Five9 is among the leading global providers for Contact Centers as a Service (CCaaS).

Five9 is a highly scalable and secure Virtual Contact Center cloud platform. We offer a comprehensive suite of intuitive and simple-to-use applications that encompass contact center-related customer service, sales, and marketing systems.

Five9 offers the ability to:

  • Allow optimized customer interactions across multiple media channels
  • Simultaneous management of interactions
  • Match the instance of a customer interaction with a suitable contact center agent
  • Provide relevant customer data to the agent in real-time to improve agent productivity and customer experience

Partner with Five9 now to deliver a top class on-demand service center that ensures satisfaction on every interaction. See for yourself why Gartner has named us a leader in CCaS. Give us a call at 1-800-553-8159 or submit "Get Info" request to receive a call from one of our experts. 


Gartner Contact Center As A Service

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information