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Gartner Contact Center as a Service 2015

Gartner 2015 Reports leaders in Contact Center as a Service

Is your organization looking to upgrade your on-premise contact center system with a recognized leader in cloud-based solutions? The well respected 2015 Gartner has named Five9 among the leading global providers for Contact Centers as a Service (CCaaS).

Five9 is a secure Virtual Contact Center cloud platform and highly scalable. We offer a complete suite of intuitive applications that include all essential contact center-related customer service, sales, and marketing functions.

Five9 CCaaS offers the power to:

  • Simultaneous management of interactions
  • Provide relevant customer data to the right agent in real-time
  • Allow customer interactions across multiple media channels
  • Match a customer interaction with the best contact center agent
  • Improve agent productivity and customer experience

Partner with Five9 today to deliver top shelf on-demand service centers that ensure client satisfaction every time. Click on "Get Info" and we will connect you with a Five9 expert for additional information and a free customized quote, or give us a call at 1-800-553-8159.


Gartner Contact Center as a Service 2015

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information