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Gartner Contact Center as a Service Magic Quadrant

Gartner Reports on Contact Center as a Service with Magic Quadrant

Call centers aren't what they use to be. They can often be the hub, heart and first impression of your organization. You may already be sold on going to a cloud based solution, but the choices and options can be overwhelming keeping you from making the leap. Gartner is a trusted objective analysis and does the leg work for you. Five9 was named by Gartner Inc. as a leader in Contact Center as a Service (CCaaS) solutions.

According to Gartner, leaders execute well against their current vision and are well positioned for tomorrow. We offer all the best solutions for all types of businesses and utilize customer interactions across multiple media including voice, chat, email, web, social media, and mobile channels. Since we deliver our CCaaS in the cloud, our solution requires minimal upfront investment.

Gartner rates vendors upon two criteria:

  • Completeness of vision
  • Ability to execute

Five 9 was placed in leadership scoring high on both criteria. Leaders are said to be typically larger and mature businesses. We will align with your business goals and create a top rate customer experience with happy agents utilizing the best tools. Read the full report or simply give us a contact us at 1-800-553-8159.

Gartner Contact Center as a Service Magic Quadrant

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information