Gartner Contact Center as a Service Magic Quadrant

Call centers aren't what they use to be. They can often be the hub, heart and first impression of your organization. You may already be sold on going to a cloud based solution, but the choices and options can be overwhelming keeping you from making the leap. Gartner is a trusted objective analysis and does the leg work for you. Five9 was named by Gartner Inc. as a leader in Contact Center as a Service (CCaaS) solutions.

According to Gartner, leaders execute well against their current vision and are well positioned for tomorrow. We offer all the best solutions for all types of businesses and utilize customer interactions across multiple media including voice, chat, email, web, social media, and mobile channels. Since we deliver our CCaaS in the cloud, our solution requires minimal upfront investment.

Gartner rates vendors upon two criteria:

• Completeness of vision
• Ability to execute

Five 9 was placed in leadership scoring high on both criteria. Leaders are said to be typically larger and mature businesses. We will align with your business goals and create a top rate customer experience with happy agents utilizing the best tools. Read the full report or simply give us a contact us at 1-800-553-8159.