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Gartner Magic Quadrant Leader

Gartner Magic Quadrant Names Five9 as Leader

Call centers used to have a negative connotation. The stereotype was agents didn't care calls were frustrating for the customers being transferred from one hold line to the next. Ugh! Not anymore. Gartner is a trusted objective analysis provider and has researched the best services available. Five9 was named by Gartner as a leader in Contact Center as a Service (CCaaS) solutions.

Gartner defines leaders as those that execute well with their current vision and are well positioned for the future. Five9 offers all the best solutions for businesses of all sizes. We deliver our CCaaS in the cloud, so our solution requires minimal upfront investment.

Gartner rates vendors upon two criteria:

  • Ability to execute
  • Completeness of vision

Five 9 was placed in the leadership quadrant scoring high on both criteria. Partner with us and align with your business goals with a top rate customer experience and happy agents. Call us at 1-800-553-8159, or simply click on "Get Info" and one of experts will contact you with more information and a quote. 



Gartner Magic Quadrant Leader

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information