Help Desk Management Software

Optimizing Help Desks with Efficient Management Software

Contact center agents handle innumerable requests from callers every day. The right help desk management software transforms a traditional contact center into a dynamic and productive customer engagement center. Empower your agents to respond quickly and positively to every call with Five9.

Five9 is secure, integrated, and robust software that provides the benefit of automation, higher connectivity, scalability, and flexibility. We customize to suit your specific business demands.

Five9 Help Desk Software allows supervisors to:

  • Record calls, take notes, and easily attend to customers
  • Change staff strength according to requirements
  • Add contact centers or locations with ease

Optimize your contact center for success. Five9's Help Desk Management Software requires minimum training and is a snap to deploy. "Get Info" now by submitting request or contact us 1-800-553-8159.

Help Desk Management Software

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Industry Leading Cloud Call Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

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A predictive dialer is an automated telephone dialing system that enables call center agents to dramatically increase their number of live connections. Predictive dialers connect agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from fax machines, answering machines and other automatic services.

Progressive Dialer: Increase Agent Talk Time

A progressive dialer is an automated telephone dialing system that only connects agents to calls answered by a live person. In Progressive Mode, the dialer runs through your calling lists across multiple campaigns at the pace of your operations. The system automatically paces dialing based on recent abandonment rates and only dials when an agent becomes available.

Power Dialer: Drive Results at Your Pace

A power dialer is an automated telephone dialing system that connects prospects with agents more efficiently by allowing agents to focus on live connections instead of manual dialing. A power dialer differs from a progressive or predictive dialer in that it utilizes a manually-configured calls-to-agent ratio. When an agent becomes available, the system automatically dials the...

Call 1-800-553-8159 for More Information