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Hosted Call Manager

Best Practices for a Hosted Call Manager

Hosted call managers are now a dime dozen.  Everywhere you turn there are small pop-up solutions that seem to work, but lack a proven architecture with state-of-the art testing and development cycles. Your business deserves more.


A hosted call manager needs to have thousands of tested hours and ongoing maintenance. Any vendor should be deeply vetted to determine their technological infrastructure and product management expertise. Test Five9. We have done it for you. With Five9 you will have sophisticated management applications—


  • Supervisor applications to monitor and coach representatives
  • Real-time and historical reporting and recording
  • Quality management controls
  • Complete workforce management tools


Empower your call center managers to optimize agents, and effectively drive operational efficiency to meet customer goals. We help you calibrate your contact center operations for optimum results.


Learn more about Five9 from a member of the Five9 expert team. Start with just a click on "Get Info. We are ready to answer all your questions. 

Hosted Call Manager

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information