A predictive dialer is an automated phone dialing system. It enables call center agents to dramatically expand their number of live connections. Predictive dialers engage agents simply to only calls that are actually answered by real people. This eliminates the need to listen to busy signals, unanswered calls, disconnected lines, fax machines, or other automatic devices.
Predictive dialers use mathematical formulas and algorithms to predict both the average call answer time and agent availability, and then modifies the dialing rate accordingly. An effective predictive dialer will also analyze unsuccessful calls and determine if that number requires a call back.
Five 9 Predictive Dialer offers state-of-the-art performance. The base for our streamlined Virtual Contact Center Platform is patented and innovative technology. With Five9 your agents will:
View the Five9 Outbound demo to learn more about how the best predictive dialer can work for you.