How Does A Predictive Dialer Work

How Does A Predictive Dialer Work?

A predictive dialer is an automated phone dialing system. It enables call center agents to dramatically expand their number of live connections. Predictive dialers engage agents simply to only calls that are actually answered by real people. This eliminates the need to listen to busy signals, unanswered calls, disconnected lines, fax machines, or other automatic devices.

Predictive dialers use mathematical formulas and algorithms to predict both the average call answer time and agent availability, and then modifies the dialing rate accordingly. An effective predictive dialer will also analyze unsuccessful calls and determine if that number requires a call back.

Five 9 Predictive Dialer offers state-of-the-art performance. The base for our streamlined Virtual Contact Center Platform is patented and innovative technology. With Five9 your agents will:

  • Triple the amount of time they are connected with live prospects
  • Only get calls with an active person on the line
  • Improve precision with less idle time

Talk to a Five9 expert to learn more about how the best predictive dialer can work for you. Submit  "Get Info" and receive a free custom quote. 

How Does A Predictive Dialer Work

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

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About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Industry Leading Cloud Call Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

Outbound Call Center: Triple Your Contacts Per Hour

Outbound call centers dial out to reach customers or prospects, and are typically used when a sales team is prospecting for new customers.  Outbound call centers may utilize autodialer and predictive dialing solutions to help maximize agent productivity by increasing the amount of connections agents can make with customers.  

Inbound Call Center: Deliver Great Customer Service

Deliver exceptional customer service using the sophisticated routing capability of the Five9 Inbound Cloud Call Center software. Next-generation systems route calls to the right agents at the right time and automatically put the customer’s information on agents’ desktops so they can resolve the issue quickly. Customers can perform routine functions through intelligent IVR with advanced voice recognition and...

CRM Integration: Built-In Integrations for Leading CRMs

Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of...

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Five9 resource library has rich materials for contact center managers, customer service, IT  professionals…etc. Stay updated with the technology, best practices,  or learn. Five9 resource library has a large collection of business success cases, white papers, datasheet, webinars, demo video…etc. that will meet your needs.

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