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How Does A Predictive Dialer Work

How Does A Predictive Dialer Work?

A predictive dialer is an automated phone dialing system. It enables call center agents to dramatically expand their number of live connections. Predictive dialers engage agents simply to only calls that are actually answered by real people. This eliminates the need to listen to busy signals, unanswered calls, disconnected lines, fax machines, or other automatic devices.

Predictive dialers use mathematical formulas and algorithms to predict both the average call answer time and agent availability, and then modifies the dialing rate accordingly. An effective predictive dialer will also analyze unsuccessful calls and determine if that number requires a call back.

Five 9 Predictive Dialer offers state-of-the-art performance. The base for our streamlined Virtual Contact Center Platform is patented and innovative technology. With Five9 your agents will:

  • Triple the amount of time they are connected with live prospects
  • Only get calls with an active person on the line
  • Improve precision with less idle time

View the Five9 Outbound demo to learn more about how the best predictive dialer can work for you.

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.