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Inbound Calls

Initiate a Call to Contact Center to Resolve Issues

An inbound call is what a customer initiates to a contact center. To remain competitive, contact center agents need to be well equipped to deliver exceptional customer service to the calling customers.

Using the Five9 platform, supervisors route calls to the right agent. With intuitive self-service and screen-pop capabilities, coupled with speech recognition features, Five9 enables agents to create powerful customer connections.

The Five9 Inbound Call Center solution offers:

  • Fast resolution of queries
  • Maximum number of prospects contacted per hour
  • Skills-based routing capabilities including - Computer Telephony Integration (CTI), Automatic Call Distribution (ACD), and Interactive Voice Response (IVR)


Five9 is fast to implement and easily scalable based on demand. Exceed customer expectations and grow your business. To learn more about Five9's inbound call center solution, click on "Get Info" or call us at 1-800-553-8159.

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information