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Inbound Call Center

Inbound Call Center Customer Service

Your call center manages many calls every day. You want your agents to provide the best customer service possible. How do you maintain predictability and be confident in your inbound call center customer service?


Five9 Inbound Call Center creates automatic call distribution (ACD) and intelligent routing. With these tools you will have the advantage of:

  • Interactive voice response (IVR) and speech recognition
  • Scalable computer telephony integration 
  • Ability to measure inbound call metrics and customer success

With Five9 Inbound contact center solutions you will meet your business goals and build strong customer relationships. Learn more about inbound call center customer service best practices by clicking on "Get Info." A Five9 expert will be in touch with a free quote. 

Inbound Call Center

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information