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Inbound Call Center Management

Tools to Improve Inbound Call Center Management

Inbound contact center solutions should be designed to meet business requirements and build stronger customer relationships. However, traditional systems are inefficiently using too many sources of information. Five9 designed and built a comprehensive inbound call center management solution that will transform your contact center into a customer engagement center of excellence.

Five9 quality management features ensure the best agents are in place for success. Five9 enables supervisors and managers to monitor customer calls, allowing them to evaluate and encourage agents to reach their full potential. By intelligently scheduling and deploying staff, contact centers reduce call wait times and abandonment rates and increase their first-call resolutions. Work smarter not harder with Five9.

The key benefits of our inbound call center management solution are:

  • Routing customers to the right agent - increases first call resolution rates
  • Real-time data analytics - facilitate conditional routing
  • Critical support issues prioritization - to improve overall customer satisfaction (CSAT)

Optimize the efficiency of your inbound campaigns by leveraging multiple channels and improving visibility into each agent’s activities. Get immediate access to Five9 Ballpark Pricing or call us at 1-800-553-8159.

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information