Inbound contact center solutions should be designed to meet business requirements and build stronger customer relationships. However, traditional systems are inefficiently using too many sources of information. Five9 designed and built a comprehensive inbound call center management solution that will transform your contact center into a customer engagement center of excellence.
Five9 quality management features ensure the best agents are in place for success. Five9 enables supervisors and managers to monitor customer calls, allowing them to evaluate and encourage agents to reach their full potential. By intelligently scheduling and deploying staff, contact centers reduce call wait times and abandonment rates and increase their first-call resolutions. Work smarter not harder with Five9.
The key benefits of our inbound call center management solution are:
Optimize the efficiency of your inbound campaigns by leveraging multiple channels and improving visibility into each agent’s activities. Get immediate access to Five9 Ballpark Pricing or call us at 1-800-553-8159.
Monthly or annual pricing with no long-term contracts.
Powerful, scalable, and secure cloud solutions.
Recognized by Gartner as a leader in Contact Centers.
Integrate with all the leading CRM packages.
All you need is a computer, a headset, and Internet.
Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Outbound call centers dial out to reach customers or prospects, and are typically used when a sales team is prospecting for new customers. Outbound call centers may utilize autodialer and predictive dialing solutions to help maximize agent productivity by increasing the amount of connections agents can make with customers.
Deliver exceptional customer service using the sophisticated routing capability of the Five9 Inbound Cloud Call Center software. Next-generation systems route calls to the right agents at the right time and automatically put the customer’s information on agents’ desktops so they can resolve the issue quickly. Customers can perform routine functions through intelligent IVR with advanced voice recognition and...
Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of...
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