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Inbound Call Center Metrics

Inbound Call Center Metrics - Check, Check, and Check!

Your call center may manage thousands of calls every day. It's essential that your inbound traffic is dynamic and hooks your customers with a great first experience. Agents are tasked with providing the best customer service possible. Give them the top tools available to reach that goal. Maintain predictability with Five9's inbound call center metrics.

Five9 provides a snap chat at service levels, call volumes, and call resolution rates that will provide instantaneous insights into trends and rising challenges. Our contact center software offers over 100 standard reports with call center metrics on ACD queues, agent productivity, calls per hour, campaign performance, IVR scripts and more.

Five9 custom inbound call center metrics and reporting features include:

  • Real-time access to the relevant information you need to make operational decisions
  • Trends to predict future call volumes and staff requirements
  • Monitoring of agent adherence to schedules

Improve business and operational efficiency using the inbound contact center metrics. Call us at 1-800-553-8159 or just click on "Get Info." We will be in touch with more information and a free quote. 

Inbound Call Center Metrics

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information