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Inbound Call Center Software

Inbound Call Center Software - Hello? Do you have the Best?

Your business is moving and shaking. So should your call center. Five9 Inbound Call Center offers the functionality of ACD with intelligent routing, IVR with speech recognition, and CTI screen pop. We deliver the business flexibility benefits of a cloud-based solution. We are Five9.

Five9 Multichannel Contact Center Applications, powered by our unique technology layer called Five9 Connect, empowers your agents to move seamlessly between social media, mobile care, live chat, email, and voice calls. With the visibility into the activities of all agents you improve the efficiency of your inbound campaigns.

Using Five9 platform for inbound calls will:

  • Deliver highly responsive customer service by routing contacts to the right queue and agent
  • Create better business outcomes and happier customers
  • Use real-time intelligent data from business systems to enable conditional routing
  • Achieve first contact resolution by prioritizing high-value customers first

Engage better, respond faster, and empower your agents with Five9. Get a free custom quote, and talk to an expert, with a quick click on "Get Info." 

Inbound Call Center Software

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information